24/7

No Show Policy

Policy Overview

At 24/7 DCT, we understand that unforeseen circumstances may arise, leading to changes in your schedule. However, to ensure the optimal utilization of our resources and fair treatment to all clients, we have implemented a “No Show Policy” regarding missed appointments.

Definition of a “No Show”

A “No Show” is defined as a scheduled appointment that is missed without prior cancellation or rescheduling within the specified notice period.

Notice Period

Clients are required to cancel or reschedule appointments within the designated notice period, which may vary based on the type of appointment. Refer to your appointment confirmation or contact our website for specific details.

Consequences of a “No Show”

Failure to attend a scheduled appointment without proper notice may result in consequences, including but not limited to:

No Show Fee:

A $35 fee may be applied for missed appointments to compensate for the reserved time. First “No Show” fees will be waived.

Impact on Future Appointments:

Repeated instances of “No Shows” may affect the scheduling of future appointments.

Appeals Process:

Clients may appeal “No Show” fees on a case-by-case basis if there are extenuating circumstances. Appeals should be submitted promptly to appt@247dct.org, and decisions will be made at the discretion of 24/7 DCT.

How to Avoid a “No Show”

To avoid being marked as a “No Show,” please ensure timely cancellation or rescheduling of your appointment within a 24 hours period. Follow the instructions provided in your appointment confirmation or contact our staff for assistance.

Policy Review

This “No Show Policy” is subject to periodic review and may be updated as needed. Clients will be notified of any changes through our communication channels.

Contact Information

For questions or assistance related to our “No Show Policy,” please contact our Customer Support at 312.600.5194

FAQS

A “No Show” at 24/7 DCT is defined as a scheduled appointment that is missed without prior cancellation or rescheduling within the specified notice period.
The notice period for cancellations or rescheduling varies based on the type of appointment. Please refer to your appointment confirmation or contact our website for specific details.
Yes, consequences for a “No Show” may include a $35 fee for missed appointments to compensate for the reserved time. The first instance of a “No Show” fee will be waived. Repeated instances may impact the scheduling of future appointments.
Yes, clients can appeal “No Show” fees on a case-by-case basis if there are extenuating circumstances. Appeals should be submitted promptly to appt@247dct.org, and decisions will be made at the discretion of 24/7 DCT.
To avoid being marked as a “No Show,” ensure timely cancellation or rescheduling of your appointment within a 24-hour period. Follow the instructions provided in your appointment confirmation or contact our staff for assistance.
Yes, the “No Show Policy” is subject to periodic review and may be updated as needed. Clients will be notified of any changes through our communication channels.
The applicability of the “No Show” Policy may vary for specific types of appointments. Please check your appointment confirmation for any exceptions or contact our staff for clarification.
For questions or assistance related to the “No Show Policy,” please contact our Customer Support at 312.600.5194.